FAQ

Which payment methods are accepted?

We accept a variety of common and secure payment methods to make shopping as easy as possible for you:

TWINT

PayPal

Credit cards: Visa and Mastercard

Mobile payments: Apple Pay and Google Pay

Shop Pay

Pre-orders for Japanese and Chinese products

We typically ship your pre-order for Japanese and Chinese products within the week following the official release date. Any exceptions to this will be noted in the respective product description. Should any unforeseen issues arise, you will receive an immediate email with updated information.

How are my individual tickets sent?

All single card orders for which letter delivery has been selected will be sent safely and securely in a padded envelope.

Single cards with a value of over 5 CHF are stored and shipped in toploaders.

For cards with a value of 100 CHF or more, there is also a magnetic holder for protection.

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